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Main Help Page / Batteries

Manually adding drones and batteries

Feature availability

IMPORTANT: Most users will not need to manually add drones and batteries. When you upload a flight log to AirData, we will automatically create a profile for the drone and battery(s) used. Locate these profiles by going to the EQUIPMENT tab.

For tracking equipment that is not currently on our supported aircraft list, we provide you the option to manually creating drone and battery profiles.

To add a drone, navigate to EQUIPMENT -> DRONES and click on "Add Drone."

add drone

Click on "I understand, continue".

Proceed to fill out the information for this drone, and click on "Save Drone Details" when you are satisfied with your entry.

custom drone

Your drone will now appear in the flight list.

Comment Section

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[−]

Vergil Johnson

Posted 2 years ago

How do I remove batteries from my account and not lose the flights (to maintain my hours)?

[−]

Trevor Hall

Posted 2 years ago

Hi Vergil, in order for a flight to exist on AirData, it must have a drone and battery(s) assigned to it. However, we realize that there are times when you do not want older drones/batteries to count against your equipment quotas, so we present a solution in the following video. I hope you find it to be helpful.

vimeo.com

Best,
Trevor
AirData Support

[−]

Alan Blakeney

Posted one year ago

One group of flights did not record the SN of the drone. Same drone as other flights. Another group of flights did not record gps data on photos. Would like to merge flights with correct internal SN. Just curious about GPS data not recordings

[−]

Tom AirData

Posted one year ago

Hi Alan,

Thanks for posting this question.
It sounds like you're dealing with two separate issues: 1) missing serial number info, and 2) missing GPS info for photos.

Can you send us an email at [email protected] with some additional info?
We'll need to know what aircraft, remote controller(s), and flight app(s) you're using for these flights.

Thank you. We'll look for your email to support.

Best regards,
Tom
AirData Support

[−]

Steven Azzopardi

Posted one year ago

Hello there i have 3 drone on airdata , i Just added the AIR 3 and i put serial number in the box PRINTED serial , BUT i dont see INTERNAL serial number like the other drones ALSO i have enabled auto upload on the controller for the AIR 3 as you cant use the rc pro were all my other drones are on i dont see any flights from the AIR 3 ?

[−]

Teresa Banuelos

Posted one year ago

Hello,

Thank you for writing with this question. I wanted to provide some clarification regarding the serial numbers associated with the drones and batteries.

Firstly, it is worth mentioning that the drones and batteries often come with both an internal and a printed serial number, which may not always match each other. Please note, the internal serial number cannot be edited. It serves as a unique identifier that AirData utilizes to appropriately associate the flight logs with the corresponding equipment.

As a general overview: When you complete a flight, the DJI Fly app generates a log and stores it on the DJI RC 2. To upload the flight log to AirData, the log needs to first be synced with DJI's servers. AirData can then retrieve the log from DJI's servers.

This article provides instructions for Direct DJI Sync, which is the process for uploading DJI Fly flight logs from the DJI RC 2 to AirData: app.airdata.com

It's generally advised to only resort to manual creation of drones and batteries if AirData does not yet support them. Please note that AirData won't auto-assign flight logs to equipment that's manually created. Hence, if a profile is manually created and then flight logs are uploaded, AirData would generate a redundant profile. In such cases, it's suggested to delete the manually created profile.

Please reach out to us at [email protected] if you have any additional questions about this process. We are happy to help!

Best regards,
Teresa
AirData Support

[−]

Johan Vasquez

Posted one year ago

"Is it possible to add drones that are not in the list but are from DJI, such as the Agras T20, T30, and T40 series?"

[−]

Teresa Banuelos

Posted one year ago

Hello Johan,

Thank you for writing with this question.

Users have the option to create manual flight entries for drones that are not part of our predefined list, including the Agras T20, T30, and T40 series. However, it's important to note that this feature is exclusively available to HD 360 Gold subscribers or higher.

For detailed instructions on how to manually add flight entries, please refer to our comprehensive help article, which can be found here: app.airdata.com
This article provides step-by-step guidance to assist you in seamlessly incorporating your specific drone models into your account.

If you have any further questions or require additional assistance, please don't hesitate to reach out to our dedicated support team at [email protected]. We are here to ensure that you have the best possible experience while using our platform and are more than happy to assist you in any way we can.

Best regards,
Teresa
AirData Support

[−]

Johan Vasquez

Posted one year ago

"Is there any limitation on the information or data that can be added when manually creating flight entries for drones not on the predefined list, such as the Agras T20, T30, and T40 series?"
"Can your platform support real-time monitoring of a fleet of 6 drones, including T16 and T30 models, providing access to performance data, notifications, weather information, route tracking, alerts, and all the features available for drones like the Matrice 300 RTK?"

[−]

Tom AirData

Posted one year ago

Hi Johan,

Thank you for following up with this question.

The Manual Flight Entries contain more limited data than what AirData can automatically pull from a flight log.
You can see the available fields in the help article linked above, Manually Creating Flight Records: app.airdata.com

Regarding our support for your fleet, please send us an inquiry at [email protected] or [email protected]
Any information you can provide about your aircraft and your team's fleet management needs would be helpful.

Thank you.

Best Regards,
Tom
AirData Support

[−]

Tim Karow

Posted one year ago

How can I edit a drone like registration numbers and such?

[−]

Teresa Banuelos

Posted one year ago

Hello Tim,

Thank you for your inquiry.

To edit your drone's registration numbers and other details, users can simply navigate to the "Equipment" tab in your AirData web portal. From there, select the drone you wish to edit, and you will find the option to "Edit Drone Details."

If you need further assistance or have any questions, please don't hesitate to contact our support team at [email protected]. We are happy to help!

Best regards,
Teresa
AirData Support

[−]

ESCUELA DE PILOTOS PSP

Posted 12 months ago

Hello, because I cannot see the temperatures of a specific drone matrix 300 rtk, I get all the information except the batteries, for us this data is important since we keep a record. can you help me?

[−]

Tom AirData

Posted 12 months ago

Hi,

Thank you for sharing this question.

This looks to be a known issue with DJI Pilot's flight logs for the Matrice 300 RTK where the battery temperature is not included.
We may need some additional information to help you troubleshoot this case.
Please send us an email at [email protected] with the dates and times of the flight logs in question.

Thank you.

Best Regards,
Tom
AirData Support

[−]

Bertus Greeff

Posted 2 months ago

Good day.

I am posting this here since I cannot find any other place for this question.

I am trying to clean out my account and I have removed all my flight logs and now I am trying to delete the batteries as well, but some batteries keep saying that it cannot be deleted because there are flight logs connected to them but I have deleted every log.

Any help would be greatly appreciated.

Kind Regards.

[−]

Teresa Banuelos

Posted 2 months ago

Hello Bertus,

Thank you for reaching out, and sorry to hear you're having trouble with deleting your batteries.

To assist you further, could you please reach out to our dedicated support team at [email protected]? We'd be happy to take a closer look at your account and investigate why you're unable to delete those batteries.

Thank you for your time and we look forward to assisting you in resolving this issue.

Kind regards,
Teresa
AirData Support

[−]

Edoardo Bravi

Posted 3 days ago

Hello,

Let's say we acquire a second hand UAS and batteries. Once we integrate it to our fleet, how can we change the initial battery cycle/flight hours count to the actual one (reported by the seller), instead of having to start from 0? I remember seeing the possibility to do to in the "Edit battery/drone details", but I'm unable to find it again.

Best,

Edo

[−]

Tom AirData

Posted 3 days ago

Hi Edoardo,

Thank you for sharing this question.

Our "Charge Counter" info for battery cycles is derived from flight logs uploaded to AirData.
The "Log Charge Counter" uses historical info that is included in some flight logs. These can be from flights that are not on your AirData account.
The "HD Charge Counter" represents charges that have occurred over the history of the battery's use on your AirData account.

AirData does not currently provide a way for users to directly edit this info.

Can you send us an email at [email protected] with your account info and any info you have regarding the batteries in question?
We'd be happy to help you correct these records.

Thank you.

Best Regards,
Tom
AirData Support