Merging Duplicate Accounts

Feature availability

This article covers solutions for merging and deleting duplicate AirData accounts.

For instructions on managing multi-account setups in AirData, please see this help article:

What are duplicate accounts?

Duplicate accounts are accounts which use the same AirData login email address.

What are the account limitations for a single email address?

AirData allows an email address to be the Primary User login for only one AirData account.

However, the same email address can also be used as a Pilot login on multiple, separate Enterprise accounts.

What are potential drawbacks of keeping duplicate logins for one email address?

When signing into app.airdata.com or the AirData UAV mobile app, users with multiple accounts for one email address will see a menu with multiple login options.

This can cause an issue with signing into the wrong account.

Signing into the wrong account on app.airdata.com will present the flight information for a different account.

Signing into the wrong account in the AirData mobile app will result in flights being assigned to the wrong pilot profile.

How are duplicate accounts created?

1. A user with an AirData Enterprise Pilot account creates an AirData Free/Lite/Gold/Pro plan.
   
   Example: Jon is added as AirData Enterprise Pilot on their company’s new Enterprise account. Jon visits airdata.com and creates a Free account before activating their Enterprise Pilot invitation.
   Jon now has an unused Free account and a Pilot account.

2. A user who is the Primary User on an existing AirData account is invited to join an organization as an Enterprise Pilot.
   
   Example: Sarah is a professional drone pilot with their own AirData Pro account. Sarah is hired as a contractor and that company adds Sarah’s email address as an Enterprise Pilot account.
   Sarah now has an active Pro account and a Pilot account under her new employer.

3. A user with an existing Enterprise Pilot account is invited to become a pilot on another Enterprise account.
   
   Example: Bart flies for a large company that runs separate AirData accounts for their West Coast and East Coast teams. Bart is transferred from the West Coast team to the East Coast team, and receives a new Enterprise Pilot invitation.
   Bart now has two separate Enterprise Pilot accounts, one for each of their company’s internal teams.

Merging or Deleting Duplicate Accounts

Duplicate Free and AirData HD 360 Accounts

If you would like to merge your Free/Lite/Gold/Pro plan into your Enterprise Pilot account, please follow the steps below.

1. First, transfer your flights and equipment data to your Enterprise Pilot account.This can be done using our “Send flights to” feature.
   Please see this help article for more instructions:
   Sending Flights to Another AirData Account
   
   

2. Then, send an email to us at [email protected] requesting the deletion of your duplicate Free/Lite/Gold/Pro account. We will delete your account on the backend and provide a prorated refund for any subscriptions you have paid.
   
   

Multiple Enterprise Pilot Accounts

If you have multiple Enterprise Pilot accounts, please work with your account administrators to determine the best account configurations for compliance. You can still transfer flights using the “Send flights to” feature. Your AirData account admins can also delete or deactivate pilot accounts.

Account admins, for information on managing user accounts, please see this help article:

Please feel free to reach out to us at [email protected] if you require any additional assistance.

How do we block or prevent future free accounts?

Account admins, if you would like to prevent the creation of future duplicate accounts, please reach out to us at [email protected]

Our team can implement a rule that prevents the creation of Free/Lite/Gold/Pro accounts using emails at your company’s web domain.

Checking that you are in the correct account

You can check whether you are signed into the correct AirData account on both app.airdata.com and in the AirData UAV mobile app.

If you are on app.airdata.com:

1. Check that you see the correct subscription badge in the top right hand corner of your screen next to your account profile picture.
   
   
   
   

2. Head to My Account -> Business Info to see the business info for the account you are currently in.
   
   
   
   

If you are in the AirData UAV mobile app:

1. Check the initial sign-in menu. It will display the Enterprise Account name, as well as the number of flights you have for that account.
   
   
   
   

2. Once signed in, tap the “hamburger” menu with three horizontal lines in the top left of the screen. This will show the subscription badge for this account.